Description

Make your mark on a team that delivers an exceptional mortgage origination experience for Private Bank clients.

As an Assistant Vice President, Mortgage Operations within the Private Bank Mortgage Operations team, you will lead the end-to-end mortgage origination operating rhythm for a portfolio of complex loans.
You will partner closely with stakeholders across the origination lifecycle to ensure accurate execution, effective risk management, and timely funding.
You will coach and develop an operations team, promote strong controls, and raise service quality through process improvement.
You will help deliver an exceptional client experience through clear communication and reliable follow-through.

Job responsibilities:

• Lead end-to-end mortgage origination operations from initial file intake through closing and funding.
• Oversee daily pipeline management, prioritization, and issue escalation to support on-time delivery.
• Review complex files and apply subject matter expertise to nonstandard income, asset, and collateral scenarios.
• Partner with underwriting, processing, closing, and mortgage solutions teams to remove blockers and improve handoffs.
• Ensure adherence to regulatory requirements, internal policies, and control standards throughout the origination lifecycle.
• Maintain quality control standards, including documentation accuracy and audit readiness.
• Manage and develop an operations team through coaching, performance management, and skill building.
• Identify operational risks and implement corrective actions and sustainable process improvements.
• Produce clear status updates and metrics to support transparency and decision-making.
• Provide management coverage as needed, including serving as a backup for senior leadership.

Required qualifications, capabilities, and skills:

• Ten years of mortgage operations experience.
• Five years of people leadership experience in an operations environment.
• Demonstrated experience managing complex mortgage files across the origination lifecycle.
• Working knowledge of mortgage regulatory and compliance requirements and operational controls.
• Proven ability to manage a pipeline, prioritize competing deadlines, and resolve escalations.
• Strong written and verbal communication skills, including the ability to explain complex topics clearly.
• Demonstrated ability to drive process improvements while maintaining quality and controls.
• Proficiency with mortgage origination systems and operational reporting tools.

Preferred qualifications, capabilities, and skills:

• Experience supporting a private bank or wealth management client segment.
• Experience using data visualization tools for operational reporting (for example, Tableau or Power BI).
• Experience partnering with technology teams to improve mortgage workflow tools and automation.
• Project management experience supporting operational transformation initiatives.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.