Description
We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.
At BHFCU, we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.
General Purpose: The Mortgage Sales Manager, will be responsible for managing all aspects of the credit union’s mortgage sales team. The primary focus will be to lead and manage the mortgage sales team, develop loan programs, implement sales strategies, and align staff duties with business goals.
Essential Duties/Responsibilities
- Lead mortgage lending team to meet or exceed production goals; to continuously improve the profit contribution to the Credit Union from the residential mortgage line of business and/or the level of mortgage services for the membership.
- Implement and promote mortgage product and service offerings to meet members’ needs.
- Develop and execute effective sales strategies to achieve production goals established by management.
- Work closely with loan originators to structure mortgage transactions within credit and pricing parameters.
- Monitor team performance, including loan volume, quality, and member satisfaction.
- Work cross-functionally to manage the mortgage pipeline and to ensure mortgage closings are timely and in compliance with regulations, policies, and procedures.
- Lead the mortgage lenders in business development efforts.
- Provide ongoing coaching, mentoring, and professional development opportunities to enhance skills and knowledge.
- Assist the Vice President Mortgage Lending with respect to recommendations for hires, terminations, promotions, transfers, performance appraisals, and training and development. Also assist the Vice President Mortgage Lending with the interpretation of credit union rules and policies for department personnel. Conduct all personnel functions in accordance with applicable statutes (e.g., EEO, OSHA, Fair Labor, etc.).
- Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the real estate lending function. Recommend management new products, services or technology that will benefit our membership.
- Ensure lending procedures are in compliance with applicable federal and state regulations.
- Maintain organizational structure established by President. Organize staff personnel into effective and efficient work groups. Ensure that direct reports are granted proper authority and responsibility to carry out assigned functions. Review work systems to reduce duplication of effort and unnecessary work.
- Assist in the establishment, maintenance, and monitoring of internal controls, as well as policies and procedures for the real estate lending area.
Requirements
Bachelor’s degree in Business, Finance, or related field (preferred); equivalent experience will be considered. Minimum of three years of related experience in mortgage sales or lending. Strong leadership and communication skills are a must. Robust knowledge of mortgage industry regulations and trends with a proven track record of achieving sales targets.
