Description

You will serves as a leader by providing expertise to support critical initiatives within CLS with focus on process excellence and innovation. Identify, develop and implement innovation strategies and solutions to enhance our services and processes. You will collaborate closely with cross functional teams, research emerging technologies and lead initiatives that foster a culture of innovation within CLS.

Job responsibilities

• Develop and implement a comprehensive innovation strategy and foster a culture of creativity and idea generation by encouraging team members at all levels to contribute to innovation ideas
• Manage Overall Innovation Performance - set clear goals and expectations, tracking team progress against goals, addressing performance problems and issues promptly
• Drive process optimization, waste elimination, expense reduction, improved customer experience and audit readiness projects through leading strategic initiatives
• Collaborative and ability to influence key stakeholders including Marketing, Business Partners, Product Owners, Controls and Cross Line of Business Operations to define end to end lending solutions that are sustainable and controllable
• Lead Automation, Robotics and Machine Learning initiatives by partnering with technology to build use cases, design future automated processes, write user stories, conduct UAT testing and deliver final product
• Develop networks and build alliances; collaborate across boundaries to build strategic relationships and achieve common goals
• Project/strategic planning and business background with in depth understanding of assigned areas of responsibility
• Able to solves business problems and escalate when necessary
• Able to communicate effectively to audiences at all levels
• Exhibits professional and ethical conduct. Is willing to do what is necessary to get the work done for the good of the team
• Competent organizational skills with attention to detail. Strong teamwork and negotiation skills

Required qualifications, capabilities, and skills

• Minimum of 4 years' work experience, ideally with Strategy, Card Lending, Card Service, or Customer-Centric Function
• Strong lending knowledge and ability to recognize interdependencies with Card Lending, Card Service, Digital and other key partners
• In-depth knowledge of customer's journeys, including ability to articulate break points, and provide customer obsessed solutions
• Excellent interpersonal, verbal, and written communication skills
• Strategic business mindset with ability to influence and execute process improvements
• Comfortable in a fast-paced, deadline-driven environment with flexibility to adapt
• Ability to manage multiple initiatives across CCB Service Operations
• Consultative approach with effective interaction and communication at all levels
• Excellent organizational skills with ability to prioritize and identify big ideas

Preferred qualifications, capabilities, and skills

• Proficiency in MS Office (PowerPoint, Excel, Visio-Process Maps)
• Experience with Agile practices
• Experience with Change Manager tools

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n