Description

Morgan McKinley Northern Home Counties is proud to partner with a housing provider to recruit a proactive and results-driven Credit Controller, skilled in managing tenant accounts, maximising income, and ensuring timely payments.

Role

As a key member of the Rent Income team, the Credit Controller will take responsibility for managing a portfolio of tenant accounts, ensuring efficient collection of rent and service charges, and maintaining excellent relationships with tenants.

Responsibilities include:
• Managing tenant accounts and ensuring timely collection of rent and other charges.
• Contacting tenants via phone, email, and home visits to resolve arrears and payment issues.
• Negotiating repayment plans and monitoring adherence to agreements.
• Identifying tenants who may need support or referral to debt advice services.
• Assisting with benefit claims, including Universal Credit and Housing Benefit, to maximise rental income.
• Reconciling accounts, investigating discrepancies, and maintaining accurate records.
• Preparing documentation for legal proceedings where required, including court appearances.
• Producing regular reports on arrears, collection performance, and portfolio status.
• Providing cover and support for colleagues as needed.

Profile
• Previous experience in credit control, debt recovery, or rent collection is essential.
• Strong knowledge of Housing Law, Housing Benefit, Universal Credit, and Welfare Reform is desirable.
• Excellent communication, negotiation, and customer service skills.
• Highly organised with attention to detail and ability to prioritise workload.
• IT literate, with experience using financial systems and Microsoft Excel.
• Proactive, results-driven, and able to work independently as a lone worker.
• Committed to delivering excellent service and supporting vulnerable customers.

Salary & Benefits

This Credit Controller offers a competitive salary of up to £36,000 for the 6-month contract, along with excellent benefits and opportunities for professional development.