Description

Job Summary
The Credit & Collection Specialist is responsible for managing the full accounts receivable and commercial collections process, including credit evaluations, risk assessment, customer account management, debt collection, and payment reconciliation. The role supports revenue protection by maintaining customer accounts, assigning credit limits, resolving payment issues, monitoring financial risk, and collaborating with internal teams to ensure timely collections and accurate financial records.

Key Responsibilities:

Manage full-cycle accounts receivable and commercial collections.
Process and maintain customer accounts and credit applications.
Analyze creditworthiness and assign appropriate credit limits.
Review and release credit holds based on risk assessments.
Monitor customer payment activity and collection efforts.
Investigate and resolve payment discrepancies, chargebacks, and short payments.
Process customer refunds, credit memos, debit memos, and account adjustments.
Maintain resale certificates and customer documentation.
Perform credit risk analysis using financial reporting tools.
Reconcile accounts receivable cash receipts and bank records.
Apply customer payments and maintain accurate financial records.
Communicate with customers and internal departments regarding credit and collection issues.
Generate collection correspondence and support revenue protection initiatives.

Requirements

Qualifications:

1+ year of commercial collections experience.
6–12 months of commercial accounts receivable experience.
Strong customer service and communication skills.
Knowledge of the order-to-cash business process.
Ability to assess credit risk and make sound credit decisions.
Proficiency with Microsoft Office (Excel, Outlook, Word) preferred.
Experience with Microsoft Dynamics AX preferred.
Strong analytical, organizational, and problem-solving skills.
Ability to work in a fast-paced environment.